PSA: I’m a human and I make mistakes. I try not to, but sometimes things happen and I feel terrible about them and will bend over backwards to make things right and people happy.
I don’t check tracking on packages once they’re shipped, so if something doesn’t arrive, or it’s broken, or wrong, email me and I’ll help you out. If something breaks because it’s faulty, all I need is a photograph of it and I’ll replace it.
Tumblr eats messages and the etsy convo system is the worst I’ve ever dealt with, so the best way to contact me is by email. I’m trying to get better about answering them quickly, but it may take me about a week to reply. If I take too long responding to your message, try again, I promise it’s not because I’m ignoring you. Sometimes I need to think about things before I reply to a question, and in that time I may lose track of the email. I admit I’m not the greatest secretary, but I’m working on it.
None of these things should happen, and as a customer you should expect a smooth transaction from a store. But if there are bumps, please let me know so I can fix things :)
my email is email@example.com
hopefully this doesn’t sound passive aggressive or anything, I just want it to be known that I’m very easy to approach if things go wrong